Wi-Fi Gateways

Not all customers have access to an ethernet cable. In order to set up your gateway without an ethernet cable, we have a feature known as "WiFi Gateways."

This allows you to connect your gateway to your router with a wireless connection.

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IMPORTANT NOTE: The steps to install a WiFi gateway must be done in exact order or problems may occur.

Steps to properly install a Wi-Fi gateway:

1️⃣

Open the app and select the menu in the top left corner.

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2️⃣

Select the "Preferences" section. You should see a page like this:

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3️⃣

Select "WiFi Gateways" and tap "Install a Gateway."

4️⃣

There are instructions visible on this page, they must be followed in order.

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IMPORTANT NOTE: If you completely close your app during set up you will experience issues. If you connect to the "homeexcept" network before any of the above steps you will experience issues.

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5️⃣

Enter the name and password of your home WiFi network. Once complete you should see a screen like this:

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6️⃣

If communicating with your gateway is successful you will be redirected to a screen like this, simply wait for your gateway to finish validating and you will receive a notification upon completion.

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