Not all customers have access to an ethernet cable. In order to set up your gateway without an ethernet cable, we have a feature known as "WiFi Gateways."
This allows you to connect your gateway to your router with a wireless connection.
IMPORTANT NOTE: The steps to install a WiFi gateway must be done in exact order or problems may occur.
Steps to properly install a Wi-Fi gateway:
Open the app and select the menu in the top left corner.
Select the "Preferences" section. You should see a page like this:
Select "WiFi Gateways" and tap "Install a Gateway."
There are instructions visible on this page, they must be followed in order.
IMPORTANT NOTE: If you completely close your app during set up you will experience issues. If you connect to the "homeexcept" network before any of the above steps you will experience issues.
Enter the name and password of your home WiFi network. Once complete you should see a screen like this:
If communicating with your gateway is successful you will be redirected to a screen like this, simply wait for your gateway to finish validating and you will receive a notification upon completion.